Warranty Repair Service
Thank you for processing an online warranty claim for your Securebooks. If this is your first time using this portal, you should (A) reach out to firstname.lastname@example.org to have your devices registered in our system, and (B) register yourself on this website in the top right corner with the shipping address you want to send and receive your repaired units (the icon between the magnifying glass and shopping bag).
If you have a large set of repairs, please process a claim for each box you need to ship. For example, if you have 15 devices needing repair and plan to ship 5 devices each in 3 total boxes, please process 3 claims.
In the additional information box, please provide some identifying marker for each device as well as the problem you are experiencing. Serial numbers, ID tags, or other stickers are fine to help us identify the devices.
We try to retain your data when repairing devices, however, this is not always possible or expedient. If the loss of data is an issue for you, please let us know in the additional information section and we will do our best to accommodate.
We accept claims for manufacturer defect items and not physical damage. Our default warranty is six months, or one month after deployment (whichever date is later for your benefit). Some devices also have extended warranties purchased.