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Hi there, my name is Ryan Peel and I am the Deputy Warden of Programs at the Prince George Regional Correctional Centre in British Columbia, Canada. A staff member identified your system to me and I was hoping to connect about some specifications and potentially ordering one full system so I can run a pilot at my correctional centre to see if these machines would assist with us running programs. One of my first questions is am I able to install a Microsoft Word/Excel training program on the machine? Also, and I am not sure you would know the answer to this, but are these PCs offline compatible with the Moodle educational system. Thanks, Ryan Peel DW Programs PGRCC
Hi Ryan - Our hardware is indeed secure to operate inside your facility. Your IT team would be responsible for installing Windows and Microsoft Word / Excel on the machines. We generally do not take care of installing the software you choose to run. Many prisons run Windows, some run Chrome, and others run Endless. Your questions are very good and common ones, and the answer to all of them is yes, but we would want to have the right IT team supporting you so we can make the correct choices on which devices to purchase. Happy to have a call (firstname.lastname@example.org or 310 988 9600)
What is the default Bios Password?
Please email us from your government or edu address email@example.com
Can the Memory be upgraded to 16 gb?
Unfortunately, no. The RAM on the units is soldered onto the motherboard and cannot be upgraded.
When will your 240 GB computers be back in stock? Looking to possibly purchase 6-8 for the correctional facility i work at. I am unable to look at your site on my work computer, but if I do order, I will use my work email.
Hi Brent - we expect to have more of the 240GB version computers in Q2 or Q3 2021. We do have a smaller quantity of them available that could accommodate an order of 6-8 units though. We list it as out of stock because most orders are of larger size and we just don't have a large number of them available at the moment.
Hello There appear to be two serial numbers on the Securebooks -- one on the underside of the unit (starting with NB1919122...) and one taped to the display (starting with 638B...). Which is the correct serial number for the unit? Thank you.
The NB1919 is correct
I am trying to place an order but it doesnt let me process on my credit card, it states vendor not verified...
Hello - we don't sell to the general public any longer. We only sell to correctional facilities or their service providers directly. Can you please email me at firstname.lastname@example.org from an official email address so we can process an order?